At Wes’s Service, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect the personal information you provide when using our websites, mobile apps, and other services (collectively referred to as “Sites”). By using our Sites and opting in to receive communications, including SMS messages, you consent to the data practices described in this Privacy Policy.

1. Information We Collect

  • 1.1. Information You Provide Directly: Name, Phone number, Email address, Physical address, Location data (if relevant to the services requested).
  • 1.2. Automated Information: IP address, Browser type and operating system, Pages visited, links clicked, and time spent on our Sites, SMS interactions (e.g., appointment confirmation, arrival time), Device information, Cookies, and other tracking technologies.
  • 1.3. We do not share SMS opt-in information or phone numbers collected for SMS purposes with third parties for marketing purposes.

2. SMS Communications

  • Wes’s Service offers the option to receive SMS messages regarding our day-to-day operations, such as updates on towing, roadside assistance, appointment reminders, and other service-related communications.
  •  Opt-In Process:
    • Example Opt-In Language: “I agree to receive SMS messages from Wes’s Service regarding service updates, including towing services, roadside assistance, appointment reminders, and other communications. Standard messaging and data rates may apply. Reply STOP to opt out at any time. Message frequency may vary.”
  • Opt-Out Process: You may opt out of SMS communications at any time by replying “STOP” to any text message you receive from us. If you need assistance, reply “HELP” or contact us via email at info@wessservice.com.
  • Consent & Use of SMS Data: We only use your phone number to send SMS messages that are directly related to our services. Your phone number will not be shared with third parties for marketing purposes unless you provide separate, explicit consent.

3. Data Technologies

  • We use cookies, web beacons, and other tracking technologies to enhance your experience on our Sites. These technologies help us recognize your browser, store preferences, and gather usage statistics.

4. Biometric Information

  • Wes’s Service does not collect, use, or store any biometric data.

5. Location Information

  • If you use location-based services, we may collect GPS or physical location data with your explicit consent.

6. Publicly Posted Information

  • Information shared on social media platforms, forums, blogs, or similar spaces may be accessible by others.

7. Advertising Networks

  • SMS messages will never be used for promotional purposes unless you have specifically opted into such communications.

8. Information Sharing

  • We do not sell your personal information, including phone numbers or SMS data, to third parties.

9. Your Choices

  • 9.1. Manage SMS Preferences: You can opt in to or out of SMS communications at any time.
  • 9.2. Manage Cookie Preferences: You can adjust your browser settings to block or delete cookies.
  • 9.3. Manage Location Services: You can decline our initial request or adjust your mobile device’s location settings.

10. Data Transfers

  • Wes’s Service may transfer personal information to jurisdictions with different data protection laws.

11. Data Security

  • We employ administrative, technical, and physical security measures to protect your information.

12. Disputes

  • Any privacy disputes will be governed by this Privacy Statement and the Terms of Use of the Sites.

13. California Privacy Rights

  • California residents have rights under the California Consumer Privacy Act (CCPA) regarding their personal data. You may request information about the categories and specifics of personal data collected, how it is used, and to whom it is disclosed. You can also request the deletion of your personal data. Wes’s Service does not sell personal information. To exercise these rights, please contact us at info@wessservice.com or 708-862-4949, or send a written request to 928 Wilson Avenue, Calumet City, IL 60409. We will respond within 45 days and may need to verify your identity.

14. Changes to This Privacy Policy

  • We may update this Privacy Policy and communicate significant changes through our Sites, email, or account notifications.

15. How to Contact Us

  • If you have questions about this Privacy Policy, please contact us at:
    • Wes’s Service
    • Email: info@wessservice.com
    • Phone: 708-862-4949
    • Address: 928 Wilson Avenue – Calumet City, IL 60409